Terms and Conditions

Terms and Conditions

General Terms and Conditions of the Online Store

Article I.
Definitions
1. The operator of the online store is InfiNuty, s.r.o., registered office: Bancíkovej 1/A, 821 03 Bratislava, Slovakia.
2. The seller is InfiNuty, s.r.o., registered office: Bancíkovej 1/A, 821 03 Bratislava, Slovakia.
3. The supplier of the goods and services offered through www.infinuty.sk is InfiNuty, s.r.o., registered office: Bancíkovej 1/A, 821 03 Bratislava, Slovakia.
4. The Buyer is any visitor to the online store who places a binding order through the website. For the purposes of applicable consumer protection legislation, particularly Act No. 102/2014 Coll., a Consumer is a natural person who, when concluding and performing a consumer contract, does not act within the scope of their business, employment, or profession.
5. The Online Store is a publicly accessible internet-based electronic system that enables customers to order goods and services remotely using electronic communication.
6. Goods or Services refer to all products published on the online store that are available for purchase and display a valid selling price.
7. The Buyer fully acknowledges electronic communication, particularly communication conducted through the online store, email, and telephone, provided it is evident that the Seller is communicating with the Buyer or a person authorised by the Buyer.
8. These Terms and Conditions shall apply, to the extent permitted by applicable law, to any legal relationship between the Seller and the Buyer unless otherwise agreed. Where the relationship is established other than through remote electronic communication and does not constitute a relationship between an information society service provider and a recipient of such services, these Terms shall apply only to the extent appropriate under the relevant legislation.

Article II.
Prices
1. All prices displayed for goods and services are final and include the applicable VAT rate of 19% or 23%.
2. The Seller is bound by the prices displayed on the online store at the time the Buyer places the order.

Article III.
Orders
1. An order is created when the Buyer completes the ordering process by selecting goods or services, correctly completing the online order form, and submitting it to the Seller. To ensure proper processing of the order, the Buyer must provide all required information and select the preferred delivery and payment methods.
2. By submitting an order, the Buyer confirms acceptance of the prices of the ordered goods and services. Upon submission, the order becomes binding and constitutes an offer to conclude a purchase agreement with the Seller.
3. After the order has been submitted, the Buyer will automatically receive an email confirming that the order has been received and is being processed. This email serves only as an acknowledgement of receipt and does not constitute acceptance of the order within the meaning of paragraph 4 of this Article.
4. A purchase agreement is concluded only upon confirmation of the order by the Seller. The agreement may subsequently be amended only by mutual agreement of both parties unless otherwise required by applicable law. Order confirmation shall be deemed to be an electronic message sent by the Seller to the Buyer's email address or a text message sent to the telephone number provided in the order, confirming acceptance of the order in whole or in part. Any electronic communication indicating that the order has not been accepted, has been rejected, cancelled, or otherwise declined shall be considered a rejection of the Buyer's offer.
5. If, despite making every reasonable effort, the Seller is unable to fulfil the order or part of it within the specified delivery period—for example, because the goods are no longer manufactured, unavailable from the manufacturer or supplier, subject to significant changes preventing fulfilment, or due to force majeure—the Seller reserves the right to cancel the order and will notify the Buyer by email. The Seller also reserves the right to cancel an order if the Buyer has provided false, incomplete, or unverifiable information, such as an incorrect email address, telephone number, or delivery address. If the Buyer has already made an advance payment, the Seller will refund the amount within 14 days.

Article IV.
Payment Terms
1. The following payment methods are available for goods and services purchased through the online store:
a. Online payment by credit or debit card – payments are processed securely through the encrypted payment gateway provided by Stripe. Your card details are not shared with us or with any other third party.
b. Wholesale customers may pay by invoice, with the payment due date specified on the invoice.
c. Gift vouchers or discount codes may be used as a method of payment.
2. A gift voucher represents either a prepaid monetary value or a percentage discount that may be redeemed when placing an order, provided sufficient prepaid credit is available. The voucher expiry date is stated on the voucher. The nominal value of a gift voucher may be agreed individually with the Buyer.
3. Any charges applicable to individual payment methods are specified in Article VI of these Terms and Conditions.
4. The Seller may offer the Buyer the following discounts:
a. a discount for registering an account in the online store;
b. a discount for repeat purchases;
c. a discount based on a one-time promotional voucher or discount code.
5. Discounts cannot be combined unless expressly stated otherwise.

Article V.
Delivery Terms
1. Unless otherwise agreed or unless a longer delivery period is specified for a particular product, the Seller shall dispatch the goods within 30 days of the order being placed.
2. Products that are in stock will be dispatched as quickly as possible, subject to current processing capacity.
3. If an order contains multiple products or services and some items are unavailable, the Buyer will be informed and offered the option of partial delivery.
4. The Buyer will receive an invoice (tax document), user instructions where applicable, and any other documentation supplied by the manufacturer together with the goods. The invoice may also be sent electronically by email after dispatch.
5. The place of performance shall be deemed to be the delivery address specified by the Buyer.
6. The Seller delivers goods using the following methods:
a. Slovenská pošta, a.s. (Slovak Post);
b. DPD (Direct Parcel Distribution SK, s.r.o.) or Packeta (Zásielkovňa);
c. Personal collection by prior agreement with the Buyer;
d. Delivery by the Seller's own transport, subject to prior agreement.
7. Standard delivery is available only within the Slovak Republic. Customers wishing to arrange international delivery should contact the online store to discuss individual shipping options.

Article VI.
Shipping Charges, Packaging and Payment Options
1. For orders paid in advance by bank transfer (based on a proforma invoice) or through an online payment gateway, the following delivery charges apply:
a. Packeta Slovakia – delivery within approximately 3 business days after dispatch: €5.00
b. Courier delivery within Slovakia – delivery within approximately 3 business days after dispatch: €5.00
c. Courier delivery to the Czech Republic – delivery within approximately 5 business days after dispatch: €8.00
d. Delivery by the Seller's own transport (subject to prior agreement): Free of charge
2. The Seller and the Buyer may mutually agree on alternative shipping methods and the corresponding delivery charges.
3. The Seller may dispatch products that are immediately available and deliver the remaining items within the statutory delivery period. In such cases, the Buyer will not be charged any additional shipping costs beyond those already included in the original order.

Article VII.
Transfer of Ownership
1. Ownership of the goods passes from the Seller to the Buyer upon acceptance of the goods by the Buyer or by the carrier acting on the Buyer's behalf.

Article VIII.
Cancellation of the Purchase Agreement
1. The Buyer may cancel an order for goods or services within 24 hours of the purchase agreement being concluded, without any cancellation fee, provided the goods are custom-made, manufactured according to the Buyer's specific requirements, or produced exclusively for a particular customer.

Article IX.
Consumer's Right to Withdraw from the Purchase Agreement
1. Pursuant to Act No. 102/2014 Coll. on Consumer Protection in Distance Selling and Off-Premises Contracts, as amended (the "Act"), the Consumer has the right to withdraw from the purchase agreement without stating any reason within 14 calendar days from the date of receipt of the goods, provided the Seller has fulfilled its statutory information obligations. In all other cases, the relevant provisions of the Act shall apply. Where the purchase agreement concerns the supply of goods, the Consumer may also withdraw from the agreement before the goods have been delivered.
2. To exercise the right of withdrawal, the Consumer must submit a written notice of withdrawal to the Seller no later than the last day of the withdrawal period, either by delivering it personally to the Seller's contact address during business hours, sending it by post to the contact address provided, or by another durable medium. Following the notification of withdrawal, the Consumer must return the goods together with all accompanying documentation (including the original invoice, user instructions, and any other documents supplied with the goods) no later than 14 days from the date of withdrawal. We recommend retaining a copy of the invoice and returning the goods by registered and insured mail. The Consumer may use the standard Withdrawal from the Purchase Agreement form, completing at least all fields marked with an asterisk (*).
3. Goods must not be returned using cash-on-delivery (COD) services. Such shipments will not be accepted.
4. The Seller shall refund all payments received from the Consumer, including standard delivery costs, within 14 days of receiving the notice of withdrawal, in accordance with applicable legislation. However, the Seller may withhold the refund until the returned goods have been received or until the Consumer provides proof that the goods have been returned, whichever occurs first. This shall not apply where the Seller has offered to collect the goods.
5. The Consumer is responsible for the direct costs of returning the goods.
6. The right of withdrawal does not apply to goods and services excluded under Section 7(6)(a)–(l) of Act No. 102/2014 Coll.
7. The Consumer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Article X.
Rights and Obligations of the Contracting Parties
1. The contracting parties are the Seller and the Buyer.
2. The Buyer is obliged to:
a. accept delivery of the ordered goods;
b. pay the agreed purchase price for the goods received;
c. inspect the packaging and, where appropriate, the goods themselves upon delivery to ensure that they have not been damaged.
3. The Seller is obliged to:
a. deliver the goods in the agreed quantity, quality, and at the agreed price;
b. provide the Buyer, either together with the goods or subsequently, with all relevant documentation relating to the goods, including the invoice, complaint procedure, user instructions, and any other documentation required under applicable Slovak legislation.

Article XI.
Personal Data Protection
1. Personal data is processed in accordance with Act No. 18/2018 Coll. on Personal Data Protection, as amended, and in compliance with the applicable provisions of the General Data Protection Regulation (GDPR).
2. The Controller does not disclose the Buyer's personal data to third parties, except to the selected shipping provider responsible for delivering the goods or services, to public authorities where required by law, or to authorised data processors acting under a data processing agreement in accordance with applicable data protection legislation.
3. The Controller is obliged to protect personal data against unauthorised access by implementing appropriate technical and organisational security measures. All employees of the Controller are bound by confidentiality regarding personal data.
4. Data subjects have the rights granted under applicable data protection legislation, including:
a) the right to be informed about the processing of personal data, as provided in this Privacy Policy and the Terms and Conditions;
b. the right to access personal data concerning them and obtain information about how and for what purposes their personal data is processed;
c. the right to request the correction of inaccurate or outdated personal data;
d. the right to request the erasure of personal data where the legal conditions for deletion are met;
e. the right to request the restriction of processing where the processing is considered unlawful or contested;
f. the right to object to the processing of personal data;
g) the right to data portability;
h) the right to lodge a complaint with the competent supervisory authority regarding the processing of personal data.
5. The Controller collects and processes the following personal data from customers: title, first name, last name, permanent address, delivery address, billing address, telephone number, and email address. These data are processed solely for the purpose of processing and fulfilling customer orders. Personal data may be retained for up to 10 years for accounting and legal archiving purposes. Processing also includes the preparation of invoices, delivery notes, shipping documentation, and accounting records.
6. This website records your IP address, information about the time spent browsing the website, and information about the websites from which you accessed our site. Cookies are small text files stored on your device and are used to analyse website traffic, improve website functionality, and personalise content. Some cookies may be provided by third-party services such as YouTube, Google, or similar providers.
7. You may delete cookies at any time or manage their use through your web browser settings. If you wish to refuse the use of cookies, you can configure your browser accordingly.

Article XII.
Compensation for Damage Caused by Failure to Accept Delivery
1. The Seller is entitled to claim compensation for damages (pursuant to Section 420 et seq. of the Slovak Civil Code) if the Buyer orders goods, neither cancels the order nor withdraws from the purchase agreement, and subsequently fails to accept delivery from the carrier or, in the case of personal collection, fails to collect the goods within the agreed period despite being requested to do so by the Seller. In doing so, the Buyer breaches the obligation set out in Article X, paragraph 2(a), namely the obligation to accept delivery of the ordered goods.
2. When determining the amount of compensation, the Seller shall take into account, in particular, shipping costs and related charges, packaging, dispatch and administrative costs, together with any other expenses incurred in processing the order. The Seller shall also be entitled to claim compensation for any loss of profit.
3. The Seller reserves the right to waive its claim for damages in whole or in part at its sole discretion.

Article XIII.
Final Provisions
1. The Seller reserves the right to amend or supplement these Terms and Conditions and the Complaints Policy without prior notice to the Buyer. In the event of any amendments, the purchase process shall be governed by the version of the Terms and Conditions in force at the time the Buyer submitted the order. The applicable version will remain available on the Seller's website.
2. The Complaints Policy forms an integral part of these Terms and Conditions.
3. By submitting an order, the Buyer confirms that they have read and understood these Terms and Conditions as well as the Complaints Policy.
4. These Terms and Conditions were prepared as part of the nakupujbezpecne.sk e-shop certification project.
5. These Terms and Conditions and the Complaints Policy are available for inspection at the Seller's registered office and are also published on the online store's website.
6. If the Consumer is dissatisfied with the manner in which the Seller has handled a complaint, or believes that the Seller has violated their rights, the Consumer has the right to request that the Seller provide a remedy. If the Seller rejects the request or fails to respond within 30 days of its submission, the Consumer is entitled, pursuant to Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes, to submit a proposal for alternative dispute resolution (ADR).www.soi.skThe competent ADR authority is the Slovak Trade Inspection (SOI) or another authorised ADR entity registered by the Ministry of Economy of the Slovak Republic. The Consumer is free to choose which authorised ADR body to contact..Consumers may also use the European Commission's Online Dispute Resolution (ODR) Platform, available at: https://ec.europa.eu/consumers/odr/
7. Any legal relationships not expressly governed by these Terms and Conditions or their integral annexes shall be governed by the relevant provisions of Slovak law, in particular the Civil Code (Act No. 40/1964 Coll.), the Consumer Protection Act (Act No. 250/2007 Coll.), Act No. 102/2014 Coll. on Consumer Protection in Distance Selling, the applicable Personal Data Protection legislation, and the Commercial Code (Act No. 513/1991 Coll.), as amended.
8. If a separate agreement is concluded between the Seller and the Buyer containing provisions that differ from these Terms and Conditions, the provisions of that agreement shall prevail.
9. These Terms and Conditions, including all integral annexes, entered into force and became effective on 9 April 2024.